JOB LISTING DETAILS
GENERAL MANAGER
The General Manager is the central figure in our restaurant, overseeing all aspects to ensure exceptional service, financial success, and a positive work environment. This role requires a unique blend of managerial, operational, and strategic skills.
In Staff Leadership and Management, you recruit, train, and lead the restaurant team, fostering a positive work culture. Operational Oversight ensures the restaurant runs efficiently, covering staffing, inventory, and customer service with a focus on safety. Financial Management involves budgeting, cost control, and strategic pricing for profitability.
Customer Satisfaction is a priority, with a keen focus on exceptional service and prompt resolution of inquiries and feedback. In Sales and Marketing, the General Manager develops strategies to boost sales and customer retention through promotions and loyalty programs.
Quality Control is paramount, ensuring food meets high standards, and maintaining cleanliness. Vendor and Supplier Management involves negotiating contracts and ensuring timely deliveries.
Community Engagement is a key aspect, with the General Manager actively participating in local events and partnerships, contributing to the restaurant’s positive standing. This dynamic role demands a strategic and hands-on approach, leading the restaurant to success and ensuring satisfaction for both customers and staff.
MAJOR RESPONSIBILITIES
- Staff Leadership and Management
- Ensure the efficient day-to-day operation of the restaurant
- Implement and enforce health and safety standards and operational procedures.
- Develop and manage budgets, monitor financial performance, and control costs while maximizing profitability effectively
- Maintain a focus on delivering exceptional customer service.
- Develop and execute strategies to increase sales and revenue.
- Monitor and maintain high standards of quality, cleanliness and hygiene as per Zazzy’s standard of operation
- Ensure food quality, taste, and presentation meet or exceed established standards.
- Negotiate contracts with suppliers to ensure the availability of high-quality ingredients at competitive prices.
- Manage relationships with vendors to ensure timely and accurate deliveries.
- Engage with the local community through events, sponsorships, and partnerships and represent Zazzy in a positive light within the community
POSITION REQUIREMENTS
- Bachelor’s degree in Business Administration, Hospitality, or a related field with proven experience in restaurant management, with a track record of success in a leadership role, a minimum of 2 years in the same position.
- Proficient in Microsoft Office including Word, Excel, Outlook
- ServSafe, Allergen and ChokeSaver Certifications
- Strong leadership and people management skills.
- Ability to motivate and lead a diverse team.
- Solid understanding of financial management, budgeting, and cost control.
- Ability to analyze financial reports and make data-driven decisions.
- Ability to respond effectively to customer feedback and concerns.
- In-depth knowledge of restaurant operations, including kitchen and front-of-house.
- Strong organizational and problem-solving skills.
- Excellent communication skills to interact with staff, customers, and stakeholders.
- Ability to represent the restaurant positively in the community.
- Ability to adapt to changing circumstances and make decisions in a fast-paced environment.
- Flexibility to handle various aspects of restaurant management.
- Networking skills to build positive relationships within the local community.
Working Conditions
- Flexible schedule based on business needs (days, evenings, weekends, holidays, and emergencies)
- Ability to work ten-hour-plus shifts